Archive for the 'Things that Suck' Category

Feb 13 2008

Drivers Part 2

Published by Ree under Family, Real Life, Things that Suck

**Updated:  He’s fine.  It’s not so much the headlight as the turn signal.  The guy was apparently turning left (coming from the west) into the northbound lane.  Shortman was turning right into the northbound lane.  There’s a left-turn signal there, and the guy must have come through as it turned red and Shortman had the green.  Shortman was lucky because he was stopped, so hadn’t had much time to get any speed up.

It’s probably, as some of you have said, a good thing because it was a first accident that didn’t have bad ramifications (i.e. injuries, bad damage) - and it will make Shortman more aware of his surroundings and the other idiots on the road.

Believe me,  he’s a beginning driver in all of his glory.  He doesn’t have the experience to know that people turn left after traffic is clear, even if the light is red.  He knows now.  (grin)

————————-

Someone ran a red light this morning and hit Shortman (who was driving the tank of a 1995 pickup thank the lawd). The asshole didn’t stop. So far, all I know is what Mr. Hot told me when he called this morning, because Shortman isn’t home from school yet, but it all boils down to:

“He’s not hurt”

and

“A broken headlight”

Of course it kills me that when Shortman called his Dad, he was crying. Because, Oh Mah Holy Hell people, he’s only been driving alone since October 17th. And it’s the first time he’s been in an accident. And it wasn’t his fault and the Fuckhead who hit him took off and didn’t even stop to see if my baby boy was okay. And I wasn’t there to comfort him myself.

He couldn’t get the plate number before the Fuckhead ran.

Seeing as I got rear-ended last week by some flippin’ idiot myself, who had NO insurance, (yes, comments were heavily skewed to “Hot, you should have called the police.”) I feel quite qualified to say this:

Damn it people! Get off the phones, open your eyes and pay attention to what you’re doing or stay the hell away from me and my family while you’re behind the wheel of a 2000 pound weapon. If you don’t, I reserve the right to grab you by the hair/collar/nostrils, throw you to the fucking ground, and shove my boot up your ass so far that the pointy toes on my boot will be poking out of your nose.

—- Now while I try to calm down some more, take a look at this face and tell me you wouldn’t get your boots dirty if he was yours. And…sigh…yes, I used up my quota again. —-

shortman11thgrade.jpg

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Jan 23 2008

Tech Support

Published by Ree under Computer Crap, Things that Suck

How much money do you think I could make by being a helpful technical support person?

I mean, yesterday I explained to a coworker that in order to find a date formatted field in an Excel spreadsheet, you had to change the search option from “search formulas” to “search values”. See, Excel doesn’t see the field that has “Apr-2008″ as having “Apr” in it. It sees it has having “4/27/2008″ or “39565″. I learned that back in the beginning days of Lotus 1-2-3 and once a spreadsheet geek, always a spreadsheet geek.

I also had to call our helpdesk today when I finally (finally, after two fucking days) figured out why I couldn’t access our salary administration program this year. See, this program only opens once every year, during January. It closes during February. Other than that? It doesn’t exist. After two days of back-and-forth emails (because Oh mah holy hell, we can’t answer those questions over the phone) with no resolution, during the ’shaving the legs’ phase of my shower this morning, it dawned on me. I’m using IE 7.0. I bet it only works on 6 since that’s the standard. So, this morning, I got a laptop that has 6.0 installed and voila-dee-da-dah! Access. (Yes, I called the helpdesk, cancelled my trouble ticket, and told them to add that answer to their knowledgebase. Because, I’m nice that way.)

Anyway, y’all? Remember this? The video card issue? Yesterday, I got in touch with Dell Technical Support. Here is the transcript of the online chat I had. I tried to just copy part of it, but it’s too priceless not to include the whole thing (pay special attention to the bolded lines):

Session Started with Agent

Agent (Tech Dork): “Thank you for contacting Dell Technical Support. My name is Dork NoHelp and my rep ID number is 1234576. How may I assist you today?”

The Hotfessional: “I have a Dell - purchased May 2007 - and I believe the graphics card is bad. Everything worked fine the day before yesterday. When the system was booted up yesterday, the message indicated that the system could not find the monitor. We exchanged monitor/cables with a monitor we KNEW to be working, and the system still did not recognize it. We can hear the signs of the operating system booting up, but there is no display

Agent (Tech Dork): “Thank you for the information. I’ll be glad to assist you. Please give me one minute to pull up your account information. In the meantime, may I have your telephone number, along with the area code to update our records? Also, I would appreciate if you could provide an alternate telephone number as well.”

The Hotfessional: “daytime phone: 555-222-3333; alternate (evening) 555-333-2222

Agent (Tech Dork): “Alright, I have checked the records for the service tag provided by you while initiating this chat. Are we referring to Dell Dimension E521shipped with Microsoft Windows Vista?”

The Hotfessional: “Yes”

Agent (Tech Dork): “Hot, as you mentioned that you have tried exchanging the cables, did you try changing the monitor as well?”

The Hotfessional: “yes. cable and monitor.”

The Hotfessional: “And the monitor we were using works fine with a different computer”

Agent (Tech Dork): “Okay, For how long have you been experiencing this issue?”

The Hotfessional: “The computer worked fine Saturday evening. It was powered down for the night. Sunday morning it would not work. Today is Tuesday morning.”

Agent (Tech Dork): “Okay, could you please let me know the color of light on the monitor power LED?”

The Hotfessional: “green”

Agent (Tech Dork): “Okay, do you get the Dell splash screen as the system starts?”

The Hotfessional: “How can i tell if I get the Dell Splash Screen if the MONITOR ISN’T WORKING WITH THE COMPUTER?”

Agent (Tech Dork): “Hot, I understand the issue.”

The Hotfessional: “Seriously. If the computer doesn’t recognize the monitor, how do I determine if I can see the splash screen? I am an I.T. Professional and have been for 17 years.”

Agent (Tech Dork): “Allow me to explain, the reason why I am asking you for the dell splash screen is to confirm if the issue is with the graphic card or the monitor.”

The Hotfessional: “It’s not the monitor. The monitor works on a different computer. A different working monitor does not work on the Dell.”

The Hotfessional: “I have two monitors and two computers. Neither monitor works on the Dell. Both monitors work on the Sony.”

The Hotfessional: “I’ve also swapped cables.”

Agent (Tech Dork): “Okay, I see. Now as you mentioned that you are not near the system, it will be difficult for us to isolate the cause of the issue.”

The Hotfessional: “It will also be tough for me to type when I cannot use the system.”

Agent (Tech Dork): “Hot, I see that the system was shipped with a 256MB Geforce graphic card. Am I correct?”

The Hotfessional: “yes.”

Agent (Tech Dork): “Okay, could you please let me know which section of the rear panel are you connecting the connector of the monitor?”

Agent (Tech Dork): “Is it some where in the middle of the rear panel or at the bottom of the rear panel?”

The Hotfessional: “The blue headed cable is plugged into the same blue port that it was always plugged into. As I indicated, I’m NOT in front of the computer, because I don’t have a display on it. If I remember correctly, it is nearer the bottom right hand side (if you were to look directly at it.) Blue headed cable. Blue Port. Only one it will fit into.”

Agent (Tech Dork): “Okay, I see.”

Agent (Tech Dork): “Hot, I would recommend that you check the options of video in system BIOS.”

The Hotfessional: “Please explain how I would do that without a display to read it.”

Agent (Tech Dork): “Iam sorry Hot, I keep forgetting that you are unable to get anything on the monitor. That was bit silly. sorry about that. However, please try reseating the video card on the system.”

Agent (Tech Dork): “Let me provide you the link that will assist you reseat the video card.”

Agent (Tech Dork): “Will that be fine?”

The Hotfessional: “thank you. I would also like a ticket number identifying this issue in case I need to call Dell directly.”

Agent (Tech Dork): “certainly Hot, by the end of the chat, you shall receive an email containing the case number. please reply back to the email and I shall get back to you.”

Agent (Tech Dork): “Also, would it be fine if I schedule a call back for you?”

Agent (Tech Dork): “Are we connected?”

The Hotfessional: “yes. That’s fine.”

Agent (Tech Dork): “Thank you, I appreciate your cooperation here.”

Agent (Tech Dork): “Thank you. I suppose the number given by you at the start of the conversation would be the right number to reach you, am I right?”

Agent (Tech Dork): “Are we connected?”

The Hotfessional: “No, if you need to call me while I’m in front of the computer, you need to call 555-222-3333″

Agent (Tech Dork): “Okay, will surely do that.”

The Hotfessional: “I will not be in front of the computer until 6 pm Eastern time this evening”

Agent (Tech Dork): “Could you please let me know what would be the best time to reach you?”

The Hotfessional: “6 pm Eastern”

Agent (Tech Dork): “Let me check that for you.”

Agent (Tech Dork): “Hot, I apologize I would not be able to schedule a call back at 6Pm. However, I can schedule a call back till 5PM.”

The Hotfessional: “I will not be home at 5 pm. How about 7 pm?”

Agent (Tech Dork): “Hot, the resolution expert is available for call back till 5PM.”

Agent (Tech Dork): “So I can schedule anytime before that.”

The Hotfessional: “That’s fine. Schedule it for then. I will not be at the computer, but I will speak to whoever calls.”

Agent (Tech Dork): “Alright Hot.”

Agent (Tech Dork): “Will surely do that.”

Session Ended

 

Now, I never got the link that he mentioned, and the resolution expert that was supposed to call me at 5 pm? Never called. Someone (who couldn’t help me) called my work cell (which was NOT one of the numbers I gave in the transcript) at 6:15 and told me that the resolution expert was not going to call me at 5.

Serious-fuckin-ly?

He’s going to call me today at 6 pm. On the correct phone number. And is going to remote access my computer so he can see what is happening on my screen. (Yea, good luck with that buddy.) And if they determine that it’s the graphics card, they’ll send one right out.

“But do not to worry ma’am. You have warranty coverage.”

—- Shit. Where have I heard that before? —-

* Honestly, y’all. Word for word transcript. The only thing I changed was the phone numbers, the names, and Dork’s i.d. number.

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Jan 20 2008

Contest Delayed and Other Crappe

Published by Ree under Things that Suck, random thoughts

Argh. Y’know, how you KNOW it’s going to be one of those days? One of those days when you have grand plans that you know are destined to not work out?

Okay, that’s today.

First, the video card in my Dell (aka Shortman’s computer) apparently decided to die. We know the computer is booting up, because we can hear the dings and dongs and pretty little tunes that we hear when it boots up. But no monitor. We have a standby monitor. It doesn’t work either. We have a standby computer. The good monitor combined with the old computer. Success? But that means that I’ve spent a good portion of the afternoon swapping equipment. With my ass up in the air while I’m crawling under the desk.

Mr. Hot did give me a line to use today, though, after that little episode. “HotTechnical”. Snirk. He does come up with some good ones.

So, anyway, since Shortman is downloading his patches to WoW, my connection is butt-slow. And slow is sucky. Sorry, Veronica. I know you’re on a dial-up. That’s even suckier sucky.

————————————-

(for some reason, this template hates horizontal rules. I’m stuck with dashed lines.)

Mr. Hot is trying to find a replacement bracket for our front-load washing machine. Before we moved here, we had the washer/dryer stacked. Which entails taking the lid off of the washer, and screwing the dryer on top.When we moved here, we had to get rid of the gas dryer, because, y’know, no gas line. The sellers left us a relatively new electric dryer, so it all worked out. But somehow, in the move, we lost the bracket to attach the lid back on the washer. So, it’s been duct-taped to the washer.

He’s googling the part from Sears to order. He needs a bracket and the screws. The bracket (which is a piece of metal, with a little ledge on it, and three screw holes) is $9. Reasonable, I guess. I mean, it’s a machined part.

The screws? Are $2.91. EACH. Got that? EACH. Those screws better give me multiple orgasms for Sears to charge two-dollars-and-ninety-one-cents apiece.

I guess we’ll just stay with the duct tape.

———————————-

I did manage to get a workout in today. I’ve really slacked off the past few months. I go good for a couple of weeks, and then, I just get bored. So, I’ve re-committed to making sure I work out at least 5 days a week.

So, yay. Score one for me.

———————————-

I’m going to spend a bunch of time today going through the sites I got for the first Hotlight - Hot Crossed Crafts. I’ve been poking around on a couple of the sites - and you all are in for a treat. Guard the credit cards.

———————————-

And the contest? My cohorts in crime and I are working on ironing out some of the details. So pay attention to this space, as they say. We’re getting there.

———————————-

I also have to thank you all for the comments on yesterday’s post. If I had only known how much this community of bloggers would reach out with shared experiences and understanding - I would have joined you way earlier than last May.

Like maybe when Child Protective Services showed up at my door because 20 fell on a rug and split her lip? And the Ex-Mrs. Hot decided that we needed to be investigated because she was sure that 20 had been pushed rather than tripped.

(True story. Shortman was 3 months old and I was petrified they would take him away from me.) Oh, I could have used you all then.

So thank you. I have no idea what the next few months will bring, but I’m trying so hard to stay positive while preparing myself for the possibility that something will go wrong.

—- And now, I’m going to cheer for Cupcake’s boyfriend and look at craft sites for you all. Oh, and drink vodka. Because I have tomorrow off work. —-

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Jan 01 2008

Your First Random of 2008 - a short one

Published by Ree under Things that Suck, random thoughts

Hi! Are you all hangover free this morning? Amazingly enough, I am. Probably because the champagne from the night before did my ass in. So I behaved myself - and it’s a damned good thing because this is what we woke up to this morning:

The Front Yard

jan12008.jpg

The Back Yard

jan12008backyard.jpg

And Shortman woke up in one of those wonderful teenage boy moods - sulky and pissy and I’m just trying not to march up the stairs and slap the immortal crap outta him.

And my mother just called to wish Mr. Hot a Happy Birthday - and he hates people making a big deal out of his birthday - in fact, we try not to talk about it too much (or at fuckin-all) - and I had to lie and tell her he was in the shower and that she shouldn’t call back to sing to him - that I’d have him call her, and blah blah blah.

And OMG y’all, did I just start out 2008 on the most negative note possible????

—- Okay, we’ll try this again after I get back from shoveling the suck-ass snow off the driveway. Later taters. —-

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Dec 28 2007

T’Was The Day After Christmas…

…and there I sat, ready to hit publish when [plop] - all the lights went out.  No lights, no internet.   Also?  No wind.  No snow.  No rain.  WTF?  Whose idea of a joke is this?

Have I mentioned that when our lights go out, we have no water either?  Because the well pump runs on electricity.  And the heat?  also electric.  All appliances?  you got it.

We got out the candles, lit everything up, and gathered blankets.  We called the power company, and were told (by an electronic voice) that they were so busy, they would need to call us back.  The Voice recited the phone number, and asked for an alternate phone number.  I gave her/him my cell.

Then, after staring at each other for about 3 minutes, Mr. Hot, Shortman and I decided to give up and head up to bed.  I slept with both phones on the table next to the bed.  No phone calls.

My toes were freakin’ cold in the morning.  Even with socks on and between flannel sheets and two blankets.  When I got downstairs, Mr. Hot said “Eleven o’clock.”  It was 7:30.   Eleven o’clock came.  And went.  Another phone call to DTE.  “Between now and 2 o’clock.” 

Shortman woke up about 11:30.  Mr. Hot yelled up at him,“Get dressed, we’re going someplace.”  And so we did.  Brunch (ahhhhh, coffee, finally!).  Met a neighbor eating in the same diner (She had been told 4 o’clock.  Sigh.).  Then to see “I Am Legend” with Will Smith.  Once again, I walked how of a theatre with swollen eyes.  Why does the dog have to die?  

We got home about 2:30 and lo - there was light.  And heat.  And it was good.

And yet?  No internet.  No cable television.   More phone calls - this time to Comcant.  (No, that was soooo not a typo.)   Yes, the outage was reported.  No, they didn’t know how long it would take to get it back on.

Five hours later, I called them back.  “About an hour or so.  They’re working in your neighborhood even as we speak.”  My neighborhood?  Have I mentioned we live in nowhere-land?  I didn’t know I had a neighborhood.

Once again, I called it a night and went up to bed, with my book.

Finally, this morning, we’re back up and running.  Everything electric.  Everything cable-y.  And we’re leaving in about an hour to head up to our local dump-turned-ski-hill so that Shortman can snowboard and Mr. Hot and I can curl up in chairs in the lounge and drink coffee and read.

I just wanted to check in and tell y’all that I miss you and will be getting to your sweet emails soon - later this evening when we get back.   I did pull a bunch of old pictures to get scanned in for your amusement (I swear, even Shortman said “Mom, what’s with the glasses that cover your whole face?”).  Oh, and Santa brought me this.  I love it.  It’s much easier to use than I ever dreamed.

—- Okay, now I must go get dressed.  We’re on a tight timeline.  Out of here by 10:30, back by 5.  There must be a football game on.  Later babes! —-

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